1 Introduction

Treasure Sports values your trust and protects the Privacy of its users.

This Privacy Policy describes the way we collect, use and protect your personal information.

We know it takes confidence to share personal information on the web. We steer clear of privacy policy so you know where you stand.

We comply with all applicable laws, including UK GDPR and the Data Protection Act 2018. The objective is compliance, transparency and protecting your rights at all times. By using our website or services, you agree to the terms outlined in this Privacy Policy. If you disagree, stop using our services right now.

We periodically update this policy to account for changes, both in the law, our technology or business practices.

Your privacy matters to us. We believe that you shouldn't have to compromise security and privacy to benefit from our advanced features, which is why we protect your information the way we would want ours treated.

2 What This Privacy Policy Covers

This Privacy Policy is applicable to any personal information which is given by the user to Treasure Sports across all services.

It applies to:

·       Purchases made on our website.

·       Accounts created on our platform.

·       Email, phone, and chat customer support.

·       Newsletter or promotional messages subscriptions.

·       Entering and participating in surveys, contests or marketing promotions.

·       Web and/or mobile activities on our site.

It also explains how we share information with service providers and partners. The policy outlines restrictions, protections and uses for such sharing. But this blanket rule does not apply to the external websites linked on our platform. Third-party internet sites and services accessible through the Services have separate privacy and data collection practices, independent of us.

For example:

·       Brand websites like Nike or Adidas.

·       Social media sites where you have an account.

·       Payment gateways with separate security protocols.

We encourage you to review the privacy policies of these websites before providing your personal information. Treasure Sports does not control its practices.

This policy also explains your choices. It describes the choices available to you regarding the collection, use and sharing of your information.

You need to read this document carefully. Knowing your rights empowers you to make decisions about your personal information, and we want to help you do the best you can.

3 Information We Collect

Treasure Sports may gather the information that is required for you to provide a quality service and a secure shopping experience.

3.1. Information You Provide Directly

You voluntarily provide personal information when you engage with our services.

This includes:

·       Full name and billing address.

·       Shipping address if different.

·       Email address for updates and communication on the order.

·       Phone number for deliveries.

·       Personal payment information, including card details or PayPal ID.

·       Login information if you establish an account.

·       Communications or marketing preferences.

You tell us this when you:

·       Register for an account.

·       Order on our website.

·       Subscribe to our newsletters or offers.

·       Contact us for help or information.

·       Leave product reviews or feedback.

·       Join loyalty programs or contests.

Providing accurate information is essential. It provides a smooth flow of orders and excellent customer care services.

3.2. Information Collected Automatically

Our systems also gather technical data automatically when you visit our website. This information assists us in designing and arranging our Web pages in the user's most friendly manner.

Examples include:

·       Your Internet Protocol (IP) address.

·       Browser type, version, and settings.

·       More specific details about the device, like OS version and screen resolution.

·       Pages you visit and for how long.

·       Sources of referral, such as ads, emails or search engines?

·       Information about how you navigate our site through clickstream data.

·       Stats and details about the shopping cart and abandoned cart.

We use this data to:

·       Monitor website performance.

·       Detect fraudulent or suspicious activity.

·       Personalise shopping experiences.

·       Track marketing effectiveness.

·       Make sure it works on all devices and browsers.

3.3. Information from Third Parties

We may receive information about you from other sources and combine that with information we collect about you through the Service. These assist us in improving services and identifying accuracy.

Such sources include:

·       Payment providers for processing transactions.

·       Delivery companies for shipping updates.

·       Marketing partners for targeted promotions.

·       For security checks, fraud services.

·       Your Treasure Sports’ associated social media accounts.

·       This additional information may include:

·       Payment verification results.

·       Delivery status updates.

·       Marketing data, such as consumer or interest.

·       Account validation data for fraud mitigation.

We pool third-party data with the information we already have. This increases accuracy and would make the service for you smoother.

4. How We Use Your Information

We collect, use and share the information that you provide to us in connection with the services we offer Data protection regulations provide for every processing operation of your personal data a legitimate legal basis.

4.1. To Process Orders and Deliver Products

Your information allows us to:

·   Verify and submit your orders very fast.

·   Coordinate delivery and shipping with trusted partners.

·   Submit your order confirmations and shipping notifications.

·   Provide invoices and payment receipts.

If we do not have this information, we are unable to process any orders and ship your products securely.

4.2. To Provide Customer Support

We collect your contact information to:

·       Respond to questions or complaints.

·       Provide technical support for accounts or purchases.

·       Resolve disputes and track resolutions.

·       Answer questions about product availability or returns.

This way, your complaints are dealt with promptly and professionally.

4.3. To Improve Our Website and Services

The aggregate data we collect enables us to see how individuals are using our site.

We analyse browsing behaviour to:

·       Identify popular products.

·       Improve website layout and usability.

·       Test new features or services.

·       Correct mistakes or problems fast.

You share your insights to make shopping easier, more fun or less stressful.

4.4. To Communicate with You

We may use your details to:

·       Send important service updates.

·       Disclose alterations to terms or policies.

·       Notify you about account activity.

·       Respond to information requests.

The need for transparency and trust is also critical to undertake such communication.

4.5. For Marketing and Promotions

If you agree, we will promote the following:

·       New product launches.

·       Seasonal sales or discounts.

·       Exclusive deals for you.

·       Competitions, events, or giveaways.

You can unsubscribe at any time by changing your settings or clicking the unsubscribe link in the email.

4.6. To Ensure Security and Prevent Fraud

We use your data to:

·       Detect unauthorised access attempts.

·       Prevent fraudulent transactions.

·       Verify account activity.

·       Keep customers and Treasure Sports safe from whatever hazards could exist.

There are several needs for anti-fraud in order to establish a secure online purchasing condition.

4.7. To Comply with Legal Obligations

We may disclose your information as otherwise required by law.

This includes:

·       Tax and accounting obligations.

·       Responding to legal requests.

·       Compliance with data protection legislation.

Compliance just makes sure we’re operating responsibly within the limits of the law.

5 Cookies and Tracking Technologies

Treasure Sports uses cookies and similar tracking technologies to provide a better browsing and shopping experience. Cookies are small files that a site or its service provider transfers to your computer through your Web browser (if you allow). It enables the sites or service providers' systems to recognise your browser and capture and remember certain information.

5.1. Types of Cookies We Use

Essential Cookies

·   Required for website functionality.

·   Enable secure login and checkout.

·   Keep in mind what's in your shopping cart.

·   Without these, simple services may cease to function as they should.

Performance Cookies

·       Collect data about site usage.

·   Assist us with traffic and visitor statistics.

·   Display most popular pages or products.

·   For navigation and velocity enhancement.

Functional Cookies

·        Save preferences, location or language.

·        To enable personalised features, such as remembering login details.

·        Enhance convenience during future visits.

Advertising Cookies

·        Provide by ad tickets optimized for you.

·        Measure campaign and promotion effectiveness.

·        Cap the frequency with which you can be shown the same ad.

Analytics Cookies

·        Use tools, such as Google Analytics.

·        Offer an understanding of the types of behavior that visitors to the site exhibit.

·        Help us refine user experience.

5.2. How We Use Tracking Data

We use cookies and other tracking technologies to:

·        Keep you logged in each visit.

·        Save these items in your shopping cart for later.

·        Personalise product recommendations.

·        Track sales campaigns to determine their effectiveness.

·        Identify technical errors quickly.

·        Spot suspicious activity or fraud matters.

5.3. Third-Party Cookies

Certain cookies originate from trusted third parties.

Examples include:

·        Google Analytics for site analysis.

·        Facebook Pixel for advertising campaigns.

·        Payment gateways for fraud prevention.

·        Delivery partners for tracking updates.

·        We thoroughly screen third-party partners and secure the data.

5.4. Your Choices About Cookies

You decide how cookies are used.

Options include:

·        Configuring the browser to not allow cookies or to delete them.

·        Reject optional cookies on our website.

·        Via privacy tools or cookie controlling plug-ins.

Please note: if you are blocking cookies, the functions of the site may be restricted. We’re sorry, but some of our site features require JavaScript.

5.5.  Consent for Cookies

When you visit our site for the very first time, a cookie banner appears across the bottom of your screen. Cookies enable us to offer smoother and more secure experiences. They are used to keep the level of service good at Treasure Sports.

6 Your Data Protection Rights

At Treasure Sports, we are mindful of all the privacy rights you have. Every customer should have the right to control their data.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights.

·        Access: You may request your personal information which is under our control.

·        Correction Right: You have the right to complete or correct inaccurate information.

·        Right to Erasure: You have the right to request deletion of your data when it is no longer necessary.

·        Right to Restrict Processing: You have the right to restrict how we use your information.

·        Right to Data Portability: You can receive your data in a machine readable format.

·        Right to Object: You have the right to object to the processing of your data, especially if such data are processed for marketing purposes.

·        Withdrawal of Consent: You can withdraw your marketing consent at any time.

·        Right to Complaint: If you believe that your data rights have been breached, you may lodge a complaint with a supervisory authority

We take these rights so seriously and make it easy for you to exercise them. To make such a request, please contact us at the contact information provided in this policy. For security reasons, we validate each request. We will try to respond to legitimate requests within a month.

Some of those rights may be restricted in certain situations. But in any case, we always make an effort to respect your rights as far as possible.

7 How We Protect Your Data

Your data is our top priority at Treasure Sports. We have multiple rigorous safeguards in place to promote safety.

We apply the following measures:

Data Encryption: All sensitive data transmitted is encrypted, such as payment information.

Secure Servers: Data is stored on secured servers, and access to this information is limited.

Firewalls and Monitoring: Systems are protected from unauthorised access, firewalled and monitored.

Access to Personal Information: Only our authorised staff are able to access and handle your information.

Routine Testing: Security mechanisms are regularly tested and updated to mitigate weaknesses.

Data Minimisation: Finally, we collect only what we need for our operations and in order to comply with the law.

Our staff members are trained to treat data responsibly. We have strict confidentiality agreements and privacy policies for all employees. We have online secure transaction payment gateways. These safeguard card information and reduce fraud. We recommend strong passwords and secure browsing

8 Disclosure of Your Information

At Treasure Sports, we will secure any personal information. We respect your privacy and trust.

Disclosure of Your Information: We may share your information as follows:

Legal Requirements: When we need to comply with courts, regulators or the law.

Business Operations: To our trusted partners, such as delivery companies and payment processors.

Fraud Prevention: For the purpose of detecting, investigating and preventing fraudulent activities

Business Transferring: We may transfer data when we buy other businesses, sell our own assets or reorganise the company.

We don’t ever sell your personal information to advertisers or other businesses. Every disclosure is approached with caution. In sharing information, we disclose only the minimum personal data necessary. This ensures security and confidentiality.

9 Data Security and Retention

We use advanced security measures to safeguard your personal information. When it comes to data protection, there are no days off.

Key protections include:

·        Decryption for critical sections of the data, such as payments.

·        Servers have robust access limitations.

·        Pinging- of the system to scan for unusual behaviour.

·        Training staff for the responsible use of personal data.

We retain personal information for only the period we need it. Retention is based on legal, business or contractual requirements. For instance, purchase history can be saved for tax purposes. When needs are finished, data disappears securely.

Treasure Sports periodically reviews retention practices for compliance with applicable law.

10 Your Rights

You have a full range of rights under data protection law. These rights allow you to control your information.

Your rights include:

·        Access to and correction of personal information we hold about you.

·        Amendment of incorrect or incomplete information.

·        Data should be deleted when its no longer needed.

·        Processing restriction in certain circumstances.

·        Objection to processing for marketing.

·        Transferability of your data in digital form.

·        Withdrawal of marketing consent anytime.

We are quick to respond to rights requests. Responses are typically made within one month.

11 Children’s Privacy

Treasure Sports does not target and is not intended to attract children under 16. Our solutions are aimed at adults. If we become aware that personal information from a child under the age of 13 has been provided without such consent, we will take steps to remove it. The data is deleted safely.

If parents or guardians believe their child has shared information, please contact us directly. We will resolve it quickly. We highly recommend parent supervision when young kids use online stores.

International Data Transfers

We may sometimes transfer your information outside the UK and the European Economic Area. This is done carefully. In the event of data transfer, we have created safety mechanisms such as:

·        Regulator-approved model contract clauses.

·        Trusted partners who adhere to the strictest data protection law.

·        Heavy encryption of data transmission.

·        Your rights, and their publics, are inherently transferred to all locations!

12 How to Contact Us

For any privacy-related questions, requests, or complaints, please contact us.

You can reach us through:

• Email: info@treasuresports.co.uk

• Phone: 07500 021051

We encourage you to contact us for rights requests, data concerns, or general queries.

13 Changes to this Policy

Treasure Sports may revise this Privacy Policy from time to time. Revisions update what has changed in the law, services or practices. As we make revisions, the amended terms will be posted on our website. Material changes will also be notified directly. We suggest referring back to this page frequently to stay up-to-date.

Your continued use of our services demonstrates your acceptance of our updated policy.